Shipping policy
Ivy & Faye Melbourne
Shipping & Delivery
info@ivyfayemelbourne.com
Below you will find the average delivery times for all our parcels.
Processing time: 1 to 3 business days after your order is placed. Orders placed on weekdays are typically processed within one business day. Orders placed on Friday evening or over the weekend may take slightly longer.
Shipping time: an average of 8 to 12 business days after your order has been processed.
We strive to make the ordering and delivery process as straightforward as possible for our customers. If you have any questions or concerns, please do not hesitate to contact our customer service team. Below we explain how your order is processed and delivered.
Placing an Order
The ordering process at Ivy & Faye Melbourne is designed to be as simple as possible. Start by visiting the product page and adding the item you want to your cart by clicking the button on the product page.
Please check carefully that you have selected the correct variant before proceeding. Once everything looks right, click "Go to checkout".
On the information page, enter your correct delivery details. Make sure all information is complete and accurate. Once all details are filled in correctly, click "Continue to shipping".
On the shipping page, you can review your address details once more. We also want to let you know that every delivery is completely free of charge. As a token of our appreciation, we always cover all shipping and delivery costs.
You can then click "Continue to payment".
Payment Methods
You can choose from a range of payment methods. All payment options are SSL encrypted, so you can always rely on a secure payment environment.
- Credit card (AMEX, Mastercard, Maestro, Visa)
- PayPal
- EPS
- Sofort / bank transfer
After selecting your preferred payment method, click "Complete order". You will then be redirected to the relevant payment page. Follow the instructions there to finalise your order.
If you encounter any unexpected issues, please do not hesitate to get in touch with us.
Shipping Costs
We cover the shipping costs for every order. All our products are delivered 100% free of charge directly to your door. There is no minimum order value.
Dispatching Your Order
Found the perfect outfit or accessory on our website? We know you want to enjoy it as soon as possible. That is why we make sure your order is processed and dispatched as quickly as we can.
To keep our prices fair, we collect orders in larger quantities and ship them together once our minimum volume is reached. We appreciate your understanding and support in helping us work towards a better and more sustainable world.
Important Notice
⚠️ Like many online stores, we can experience high demand. Occasional delays may occur. Please take this into account when placing your order. We do our very best to dispatch your order as quickly as possible.
If you want to ensure your order is dispatched on the same day, please contact us by email. Our service team will be happy to advise you on the best available option.
Ivy & Faye Melbourne | info@ivyfayemelbourne.com