Privacy policy

Last updated: 19 June 2026

Ivy & Faye Melbourne – Official Online Store (“we”, “us” or “our”) operates this website and all related services (the “Services”) to provide you with a safe, transparent and personalised shopping experience.

This Privacy Policy describes how we collect, use, store and share your personal data when you use our Services or interact with us.

By using our Services, you agree to this Privacy Policy.

1. Data Controller

The entity responsible for data processing in accordance with applicable privacy laws is:

DB-ECOM VOF

Ivy & Faye Melbourne

Email: info@ivyfayemelbourne.com

2. What Data We Collect

We only collect data that is necessary to provide our Services:

Contact Details

Name, address, delivery address, billing address, phone number, email address

Payment Data

Payment method, transaction data, payment confirmation

Note: payment data is processed securely via certified payment providers and is not stored by us.

Order Data

Ordered products, order history, returns, exchanges

Account Data

Username, password, preferences

Technical Data

IP address, device type, browser, cookies

Usage Data

Behaviour on our website (e.g. page views, clicks)

3. How We Use Your Data

We use your data exclusively for the following purposes:

Contract Fulfilment

Processing your order
Shipping and delivery of your products
Customer service and communication

Payment Processing

Secure processing of payments via third-party providers

Personalisation

To show you relevant products and offers

Marketing (with consent only)

Email marketing, offers and promotions

Security and Fraud Prevention

To prevent fraud, misuse and unauthorised transactions

👉 Important (PayPal/Chargeback Protection): We reserve the right to review transactions and request additional information to prevent fraud.

4. Sharing of Data

We only share your data when necessary:

Shopify (Hosting & Platform)
Payment providers (e.g. PayPal, credit card providers)
Shipping service providers (for delivery of your order)
IT and support service providers

All partners are required to process your data securely and in accordance with applicable data protection law.

5. International Data Transfers

As we work with international partners, your data may be processed outside the EU/EEA and Australia.

👉 We ensure that: Standard Contractual Clauses are observed and an adequate level of data protection is in place.

6. Retention of Your Data

We store your data only for as long as necessary for:

Contract fulfilment
Legal obligations
Disputes or legal claims

7. Your Rights

You have the following rights at any time:

Access to your data
Correction of incorrect data
Deletion of your data
Restriction of processing
Data portability
Withdrawal of your consent

👉 Contact: info@ivyfayemelbourne.com

8. Cookies and Tracking

We use cookies and similar technologies for:

Website functionality
Analysis and improvement
Marketing and personalised advertising

You can disable cookies at any time in your browser settings.

9. Shopify

Our website is powered by Shopify.

Shopify may collect and process data to provide and improve its services.

More information: https://privacy.shopify.com/en

10. Security

We use modern security measures to protect your data.

⚠️ Nevertheless, 100% security cannot be guaranteed.

11. Important Notice Regarding Orders

👉 To avoid misunderstandings and disputes:

Orders are only processed after successful payment
Shipping takes place after processing
Delivery times may vary depending on location
Customers are required to provide accurate information

👉 In case of suspected misuse, we reserve the right to: cancel orders, block payments, and request additional verification.

12. Changes

We may update this Privacy Policy at any time.

The current version is always available on our website.